Orders that have been received and processed by Customer Service can no longer be modified. Your order has been processed once you receive your order confirmation. Orders are sent to our warehouses frequently throughout the day. As a result, we are unable to modify an order that has already been processed and sent to the warehouse for fulfillment. If additional items are required, please place a new order with Customer Service.

Once an order has been processed by the shipping department, it can no longer be modified or
cancelled in any way. If additional items are required, please place a new order with Customer



Submitting Will Call Orders
Will Call orders can be placed by the same methods as standard orders.
Pickup location must be noted on the order
• Atlanta, GA
• Charleston, IL
• Corona, CA
• Houston, TX
• Jessup, MD
• Tampa, FL
• Troy, MI
• West Haven, CT

Picking Up Will Call Orders
Will Call orders will be managed and processed according the same criteria as a standard order.
You will be notified (via shipping confirmation sent to the email address on file) once the warehouse has processed your order and it is ready for pickup.
*Must have proper paper work (either order confirmation or shipping confirmation)

Will Call Pickups are subject to availability.  If a “standard” item is not in stock at the requested pickup location, the order can either be changed to a shipment from a stocking location (shipping charges apply) or backordered pending standard resupply procedures.

KIP Items
Certain product lines, such as KIP Brand, may only be available in certain sites.  This may limit the possibility of Will Call.  KIP items are generally available at the following sites at this time
Troy, MI
Jessup, MD  



Items sold by Dietzgen are subject to discontinuance and price change without notice. All orders are subject to acceptance at the company’s headquarters. Title passes to buyer upon delivery of the goods to the carrier.

Price exceptions, special orders and contract prices will be re-evaluated at the end of every calendar year.  Items with limited or no sales activity will be removed from our system and default to standard pricing.



Effective November 1, 2019, Dietzgen will begin charging a 3% convenience fee to customers who choose to make  a payment on their existing account balance with a credit card. The fee will be 3% of the amount being paid toward your account balance and will be added to your credit card payment.
There is still no fee for paying by credit card at the time of purchase.

Dietzgen will still accept the following payment methods on accounts receivable balances with no fee:    
  • Checks 
  • Checks by Fax 
  • Bank Wire / ACH

International customers have two payment options:
- Pay with a credit card - Includes a 4.4% convenience fee
- Pay by bank Wire or ACH- No additional fee



Part of Dietzgen’s freight management program is that we take full responsibility for freight claims including filing all claims with carriers for lost or damaged items.  In the unfortunate circumstance of receiving a shipment from Dietzgen with damage or loss the following procedures must be followed in order to ensure you receive full credit for damaged / lost product.  

All claims for lost or damaged material must be filed with Dietzgen within 30 days of delivery.  Please note that Dietzgen is only responsible for the condition of our product up to the ship to location from the purchase order.   If damage / loss is identified after our product has been reshipped to another location the customer will need to file a freight claim directly with the carrier used for delivery to the end user.


1. LTL Deliveries - Any possible damage must be notated on the carrier’s delivery receipt at time of delivery. We highly recommend that your receiving personnel do a complete and thorough inspection of every shipment prior to signing the delivery receipt. If there is any doubt about potential damage to your items make sure to mark on the carrier’s delivery receipt "damaged material - subject to further inspection".  Do not specify specific items and quantities that are damaged unless you are sure that information is correct as doing so will limit the potential credit to those specific items and quantities.  Failure to note potential damage and signing the delivery receipt without any exceptions will preclude your company from receiving credit for damaged / lost items.


2. Small Package Deliveries - Receive the package from the small package carrier as usual, it is not necessary to notify the driver of any damage. Report the damage directly to Dietzgen customer service and you will be issued a credit for any damaged / lost items. Do not initiate a claim directly with the carrier or call the carrier to notify them of damage as doing so interferes with Dietzgen’s claim process with the carrier.  



Custom items and/or packaging are products, sizes, packs or per unit quantities not specifically listed in this document. Dietzgen will provide pricing, minimum, terms and lead times for all custom items and packaging upon request. Custom price quotes are valid for 30 days from issue. A written quote must be submitted for all custom sizes. Minimum quantities and pricing will be determined at the time of quoting based on manufacturing capabilities. Minimum quantities may vary depending upon the base product and finished size. All custom orders and pricing must be accepted in writing prior to manufacturing. On custom or cut to size product, no return will be accepted unless material is defective.


Roll Width Tolerance:
+/- 1/16” 

Sheet Width/Length Tolerance: 
+/- 1/16” 



Within 90 days of Invoice Date

• Full credit will be issued (less shipping)
• Material must be unopened and unused in original packaging
• Large returns - Quantities above standard stock levels - may be subject to restocking fees 
• Do not ship any material without pre-authorization
• Customer to ship unopened material to DIETZGEN RETURNS WAREHOUSE to be identified by a Dietzgen Representative
• Requires basic information to process the claim:
    • PO / Invoice
    • Item Number
    • Return Quantity


3-6 months from Invoice Date

• Full credit will be issued (less shipping)
• 20% restocking fee will apply
• Large returns - Quantities above standard stock levels - may be subject to additional restocking fees 
• Material must be unopened and unused in original packaging
• Do not ship any material without pre-authorization
• Customer to ship unopened material to DIETZGEN RETURNS WAREHOUSE to be identified by a Dietzgen Representative
• Requires basic information to process the claim:
    • PO / Invoice
    • Item Number
    • Return Quantity


6 -12 months from Invoice Date

• Requires management approval for credit returns
• Restocking fee will apply
• Large returns - Quantities above standard stock levels - may be subject to additional restocking fees 



Dietzgen warrants its products to conform to the statements, if any, made in its current technical literature and to be free from defects in material and workmanship for a period of one (1) year from the date of sale.

There are no other warranties, expressed or implied, about the purchase of any products of any products from, including any implied warranties of merchantability or of fitness for a purpose.
In no event, will Dietzgen be responsible for any special or consequential damage or for any claim more than the purchase price of products to which the claim relates, whether for products delivered or for non-delivery.

For claims related to permanence or removability of adhesive, note that individual experiences may vary depending upon the application surface, material, application temperature, cleanliness of the surface, cleaning process and chemicals used during cleaning.  Testing should be conducted prior to product application. 



• Credit can be requested up to One (1) year from purchase date.
• Requires review and evaluation by Dietzgen Quality Department
• Requires basic information to OPEN the claim:
    • PO / Invoice
    • Item Number
    • Defective Quantity
    • Lot Number / Picture of box (labels)
    • Description of defect
    • Photo of defect
    • May require additional samples and/or unused material to verify defect.
    • Do not ship any material without pre-authorization.
    • If claim is approved, credit is usually applied to account within 5-7 business days.
    • If replacement is required before a decision is made on the initial claim, a new order must be placed with Customer Service.
       - This does not guarantee approval of initial claim.

**Rolls received without proper authorization will not be credited until a former claim is made, evaluated, and approved for credit.

***All product return request must be made in advance through a Dietzgen Representative. Returns made without prior approval will be refused. Authorization is in the form of a Return Material Authorization (RMA) number. The RMA number must be present on all shipping documentation and on the returned goods. Transportation for product returns must be arranged and paid for by the customer – or as instructed by a Dietzgen Representative.  Upon receipt, if material is not in resalable condition no credit will be issued.  Diazo product will only be accepted up to 30 days from date of purchase.  Credit will be applied within 5 to 7 days after claim is approved, material has been returned and inspected.



California’s Safe Drinking Water & Toxic Enforcement Act of 1986, commonly known as Proposition 65 (Prop 65), establishes a list of chemicals which the state of California has determined to present a risk of cancer, birth defects or other reproductive harm. Proposition 65 chemical list can be found here (https://oehha.ca.gov/proposition-65/chemicals) and is updated yearly based on new findings. Companies who supply products to the state of California are required by law to notify, inform and label products accordingly. 

Dietzgen Corporation is committed to providing safe, high quality products for our customers.  Dietzgen has confirmed with our suppliers that to the best of our knowledge the product portfolios listed below and all products included therein meet the requirements of Proposition 65 (as certified by our vendors) as either exempt, compliant or labeled appropriately.

(includes private label sales)